Customer Support Associate - Premium Healthcare Services

Join National Healthcare Group Polyclinics as a Customer Support Associate in the vibrant heart of Bali! This is your opportunity to deliver exceptional service in a dynamic, patient-centered environment while enjoying the island’s unique work-life balance.

As a Customer Support Associate, you’ll be the first point of contact for our patients, ensuring their needs are met with warmth and professionalism. You’ll handle inquiries, appointments, and complaints, all while using our state-of-the-art CRM system, Zoho Desk, to streamline processes and improve patient satisfaction.

At National Healthcare Group Polyclinics, we’re committed to providing top-notch healthcare services, and we need someone who shares our passion for patient care. With a supportive team and a relaxed yet productive atmosphere, this role offers the perfect blend of professional growth and personal well-being.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to patients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Handle appointment scheduling, cancellations, and rescheduling using Zoho Desk and our in-house scheduling tool.
• Assist in managing patient records and maintaining accurate and up-to-date information in our electronic health records (EHR) system.
• Collaborate with the medical team to ensure smooth communication between patients and healthcare providers.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated on company policies and procedures, and ensure compliance with healthcare regulations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Promote a positive and welcoming environment for all patients and staff.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple interactions simultaneously.
• Proficiency in English, both written and spoken, is a must. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with CRM systems, particularly Zoho Desk, is a strong advantage.
• Ability to work in a fast-paced environment and manage time effectively.
• Strong problem-solving skills and a customer-centric approach.
• Valid certification in healthcare customer service or related field is a plus.
• Enthusiasm for working in a dynamic, patient-centered environment.

🛠️ Keahlian

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